Order Questions

Can I send a gift?
Celebrations are always in order! If you wish to send a gift for a special occasion, or just because, we want to help. We’ll wrap your gift and send a handw...
Tue, 31 Oct, 2017 at 5:27 PM
Will I be notified when my gift order is delivered?
Once your gift has been delivered, you will receive a confirmation email within 24 hours. If you didn’t receive an email or want to find out if your gift ha...
Tue, 31 Oct, 2017 at 5:27 PM
Are there any additional fees?
Our store partners may have varying delivery minimums and delivery fees based on your location.  For orders in New York City, please be advised that win...
Tue, 31 Oct, 2017 at 5:28 PM
I don’t see the items I want. What do I do?
We partner with great stores in your local area to bring you the best selection possible. We’ll automatically match you with the store closest to you and pr...
Wed, 7 Feb, 2018 at 2:09 PM
Do I have to be present to accept my delivery?
To order and receive a delivery, you must be at least 21 years old and have a government issued photo ID verifying your age. Please present your ID to the d...
Tue, 31 Oct, 2017 at 5:28 PM
I placed an order but it looks like my local store is closed. What now?
Each of our store partners have independent operating hours. If you are placing an order outside of a store’s normal business hours, you will have the optio...
Tue, 31 Oct, 2017 at 5:29 PM
I received the wrong item or am missing an item from my order.
Oh no! We hope this never happens, but we’re happy to resolve this for you immediately. Please contact our Customer Experience Team at (855) 487-0740 or hel...
Tue, 31 Oct, 2017 at 5:29 PM
I see a shipping option for my delivery address. What’s that about?
Currently, we work with store partners who ship wine and spirits in California, Colorado, and New York. Additionally, our Vineyard Select service allows...
Tue, 31 Oct, 2017 at 5:30 PM
How do I cancel an order?
Orders are processed for delivery as soon as they are received and are sent as soon as possible. If you’d like to cancel your order, please get in touch wit...
Sat, 7 Apr, 2018 at 4:11 PM
How do I return an order?
Minibar Delivery and our partners cannot accept returns on used or unused products. If something is wrong with your items, please contact our Customer Exper...
Tue, 31 Oct, 2017 at 5:31 PM